Admin relief
Reduce operational noise and clear the backlog.
- Scheduling + follow-ups
- Data entry + cleanup
- Spreadsheet maintenance
Remote operations support • SOP-driven • Confidential handling
Reliable back-office execution, without full-time hiring.
We take on recurring operational tasks so you can stay focused on customers and delivery. Admin relief, research, and sourcing—delivered with clear SOPs and weekly visibility.
SOP-first
repeatable execution
Fast start
clear onboarding
Clear updates
no wasted time
Services
Operations support designed for small teams. Start with one scope and expand once it’s stable.
Research + reporting
Fast, structured research in a format you can actually use.
- Vendor discovery
- Competitor summaries
- Internal briefs
Sourcing support
Lists built to your ICP with notes that make outreach easier.
- ICP-based filtering
- Dedupe + quality checks
- Light enrichment
Documentation
Turn messy tasks into repeatable systems.
- SOP creation + refinement
- Checklists + handoffs
- Simple dashboards
How it works
Simple onboarding, strict execution, clear visibility.
01
Scope
Define tasks, output format, cadence, and access level.
02
SOP
We document the work into a checklist + quality rules.
03
Execute
Delivery on schedule with brief updates that stay actionable.
04
Improve
We tighten the SOP, reduce errors, and speed up output.
Confidential handling
We use least-privilege access and only request what’s necessary to complete the work.
FAQ
Quick answers. If you need specifics, contact DEFN.
What businesses do you work with?
Small businesses and founders who need consistent help with admin and operations.
Do you do sales calls or run ads?
We focus on operations support and sourcing. We can support drafts and tracking, but we don’t pretend to be your sales team.
How do you price it?
We quote based on scope and cadence (daily/weekly). Start small; expand when it’s stable.
What tools do you work in?
Google Workspace, Notion, Sheets, Slack, CRM tools—whatever you already use.
Contact
For inquiries or to request support, contact:
Peyton — Operations Manager
Phone
Hours
Mon–Fri, 9am–5pm CST
Send a short description of what you want handled and how often. We’ll reply with next steps.
Quick request
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Tip: paste into an email to peyton@umbra-directorate.com.